Meet 10 of Our Exceptional Veterinary Receptionists
This Terrific Team is the Face of Grady Veterinary Hospital
When you call our hospital or walk through our doors, a Veterinary Receptionist is the first person you encounter. These critical team members are trained to handle any veterinary emergency that comes their way, along with caring for and supporting clients who visit for an appointment. Take a moment to learn a little more about 10 of our exceptional Veterinary Receptionists.
You’ve seen Receptionist Amanda Jones’ posts on Facebook! She’s one of Grady Veterinary Hospital’s Facebook ambassadors. She’s been part of our team since 2005, and she learned about Grady Vet when, as a K9 Officer, her husband brought his canine partner here for care. Along with her other responsibilities, she also helps train new receptionists at the practice. Amanda says her favorite part of her job is, “Watching the relationship between people and their pets. It’s nice to be around people who have an obvious love for their animals.”
In 2023, Amy joined the Grady Veterinary Hospital team as a valued Veterinary Receptionist. She helps clients check in and out and other important customer service roles. It’s also crucial to keep the hospital clean and tidy. Amy explains, “I’ve always worked in customer service, and I’ve always loved animals, so working at Grady’s has been a great fit!” Currently, her family includes both a dog and cat.
When her pet was sick, Gabrielle appreciated the Grady Veterinary Hospital team’s care and compassion. She says, “I share the same values, and I wanted to become part of the team.” So, she joined the hospital as a Veterinary Receptionist in October 2022. She is one of the first staff members to see a pet as they come in, and she is also the last staff member clients see when they leave. Gabrielle’s role is vitally important in leading pets to health.
Since starting at Grady Veterinary Hospital in 2015, receptionist Jody Hughes says, “There’s never a dull moment!” Jody was interested in changing her career when she noticed the hospital advertising an open receptionist position. She brought in her resume during her new puppy’s well visit, and we’ve been happy to have her on the team ever since.
Lauren Mehl started as a Veterinary Receptionist with Grady Vet in 2021 after a great career in pet retail and dog training. Her days keep her busy answering phones, getting pets ready to be seen by the doctor and calming both clients and pets during emergencies. She says, “I love to talk to clients about pet stories, learning about their pets, so I can make sure they get the best care possible.” Lauren shares her home with both dogs and fish.
You may have met Lindsey Kahn, who started as a Receptionist with Grady Veterinary Hospital in 2016. She enjoys getting to know our regular clients while answering the phone, making appointments and checking patients in. She’s worked with animals at an animal shelter and zoo before joining our team. She says, “I love working alongside everyone here, because, like me, they are so passionate about pets. It’s wonderful to be surrounded by compassionate people.”
Lori Vogt comes to Grady Veterinary Hospital after previously working in a human ER ward. She explains, “I liked my work but thought working with animals would be even more perfect for me.” She became a Veterinary Receptionist in 2023, where she helps clients at the front desk and over the phone. She is a self-professed animal lover and certainly loves her labraheeler.
Pam Montgomery has been a Veterinary Receptionist for over 15 years, and she started with the Grady Veterinary Hospital team in 2016. She loves helping both animals and their people. Pam adds, “I share in the joys and sorrows or our clients and try to be a comfort to them. We understand they are here with a sick or injured animal and both person and pet needs compassion from us.”
Our Veterinary Receptionist Shift Lead Shelley Hauser started with Grady Veterinary Hospital in 2014. Her role is incredibly important for patient and client care as she greets clients, answers phone calls and emails, schedules appointments and surgeries, and answers the many questions our hospital receives every day. Shelley shares, “The most rewarding part of my day is interacting with animals and building relationships with their owners. I’m able to provide support during both happy and challenging times.”
Victoria Ratcliffe has a long history with Grady Veterinary Hospital. She first joined our staff in 1989 and stayed until 1992. We were so pleased to welcome her back in 2024 to join our Veterinary Receptionist team. Her favorite part of working with animals is making their hospital stay as comfortable as possible and showing love to all the patients who enter our doors. Victoria shares how she came to choose a career in veterinary medicine: “I worked in a pet shop when I was younger, and it made me want to care for animals!”